Customer Service
An agent handles routine questions so your people can focus on customers who need personal attention.
Averroes AI Agent Hub
AI that works for
your business.
Enterprise-grade AI agents that work alongside your people, handling routine work, helping employees find the information they need, and giving your team more capacity to focus on customers, decisions, and growth. Built on IBM watsonx Orchestrate and deployed under your governance.
- 01DiscoverFind the right agent
- 02ProveRun a proof of value
- 03DeployInto your systems
- 04ScaleAcross the enterprise
Built on
IBM watsonx OrchestrateGenerative AI & LLMsRAG
Enterprise IntegrationWorkflow Automation
Trusted Technology Partner
New to AI agents?
Think of an AI agent as a digital teammate.
An AI agent can understand a request, find the information it needs, take approved actions across your business systems, and help complete routine work, while your people remain in control.
It isn't about replacing your workforce. It's about increasing what your workforce can accomplish.
Sales
An agent qualifies inquiries and prepares follow-up so your salespeople spend more time building relationships.
Operations
An agent finds information, updates systems, and moves routine work forward so employees spend less time on administrative tasks.
What Averroes delivers
Four ways AI supports your people
The platform is organised around outcomes, not technology. Each area brings your existing teams intelligent support, never a replacement for them.
Pre-Trained Industry Agents
Agents already fluent in the language, workflows and compliance demands of your sector, ready to configure rather than build from zero.
- Healthcare & Life Sciences
- Pharmaceuticals & Biotechnology
- Government & Public Sector
- Energy & Utilities
Customer Engagement Agents
Handle routine enquiries, self-service and lead qualification at scale, so your specialists spend their time on the conversations that need judgement.
- Customer service & support
- Self-service resolution
- Sales & lead generation
Workflow Automation
Agents that reach into the systems you already run, via API and native connectors, to move work forward without anyone rekeying it.
- Salesforce · MS Dynamics · ServiceNow
- Maximo · FileNet · AWS Contact Center
- Shopify · BigCommerce · Odoo · Wix
Knowledge Assistants
Trusted, searchable answers drawn from your own documentation and data, grounded in your sources, with the citation attached.
- Retrieval-augmented generation
- Grounded, cited answers
- Employee & customer facing
How it works
Discover. Prove. Deploy. Scale.
A deliberate path from first look to enterprise rollout, so value is demonstrated before commitment, not after it.
01
Discover
Start with your business. Identify repetitive work, bottlenecks, and activities consuming your team's capacity. Then match those opportunities to pre-configured agents designed for your sector.
02
Prove
Run a focused proof of value against a real workflow with real data, measured on outcomes your team already tracks.
03
Deploy
Integrate with the systems and channels you run today, under your governance, security and access model.
04
Scale
Extend proven agents to adjacent teams and processes, with consistent oversight across the estate.
Industries
Built for regulated, high-stakes sectors
We go deep in a small number of markets rather than shallow across many. Each sector carries agents shaped to its workflows, vocabulary and compliance obligations.
Featured
Healthcare & Life Sciences
Patient access, clinical administration, care coordination and hospital operations.
FeaturedPharmaceuticals & Biotechnology
Medical information, distribution and field-force support.
FeaturedGovernment & Public Sector
Citizen services, casework and inter-agency knowledge access.
FeaturedEnergy & Utilities
Field operations, outage response, customer accounts and asset maintenance.
Why Averroes
Built to be trusted, not just clever
Three things decide whether AI survives contact with a regulated business: who controls it, whether its answers hold up, and whether it grows with you.
Governed
Access, retention and audit follow the controls your organisation already operates, not a separate rulebook.
Grounded
Every answer traces back to your own sources, so accuracy can be checked rather than trusted blindly.
Scalable
Prove one workflow, then extend the same governed pattern across teams and processes.
Agent catalogue
Find the right agent for your team's workflow
Search the catalogue by sector or by name. Each agent lists every channel your team can reach it through: pre-configured, nothing to set up.
Sector
Opens pre-filled with
KEY
Select a sector or agent above to see its channels.
Reach agents where your teams already work
Every agent is available across enterprise and mobile channels, so adoption does not depend on anyone learning a new tool.
Secure Web
Voice
Microsoft Teams
Slack
WhatsApp
SMS
Mobile
50Agents in the catalogue
7Regulated sectors
7Channels
Prefer to read the whole list? Browse all 50 agents in the full catalogue, grouped by sector.
Trust
Enterprise-grade security & compliance
Agents run inside your governance model, not around it. Access, retention and audit follow the controls your organisation already operates.
Governed access
Role-based permissions inherited from your existing identity provider.
Grounded, cited answers
Responses trace back to your own sources, so accuracy can be verified.
Data stays yours
Deployed within your boundary, with retention set by your policy.
Full audit trail
Every interaction logged and reviewable for compliance evidence.
Client References Available Upon Request
Not sure where AI agents fit your business?
You don't need to start with the technology. Averroes helps you identify where repetitive work, information bottlenecks, and manual processes are consuming your team's capacity, and where an AI agent could help.
Get started
See how Averroes supports your team
Start with a focused proof of value on one real workflow. No platform commitment until the outcome is demonstrated.